Privacy Policy

Last Updated: June 2026 Welcome to ClothiQ Solutions Private Limited ("ClothiQ", "Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, customer portal, rider applications, and related services. 1. Information We Collect Personal Information We may collect: Full Name Mobile Number Email Address Residential or Business Address Pickup and Delivery Locations Profile Information Payment Information Customer Support Communications Order Information We may collect: Order Details Garment Information Service Preferences Pickup and Delivery Schedule Transaction History Device Information We may automatically collect: Device Type Operating System Browser Information IP Address Device Identifiers App Usage Data Location Information With your permission, we may collect: Real-time Location Pickup Location Delivery Location to facilitate pickup and delivery services. 2. How We Use Your Information We use your information to: Process laundry and dry-cleaning orders Schedule pickups and deliveries Process payments Send order notifications Improve our services Provide customer support Prevent fraud and abuse Comply with legal obligations Conduct business analytics and reporting 3. Payment Information Payments may be processed through third-party payment gateways including but not limited to: Razorpay UPI Providers Net Banking Providers Credit/Debit Card Networks ClothiQ does not store complete card details on its servers. 4. Sharing of Information We may share information with: Delivery Partners Franchise Partners Payment Service Providers Technology Service Providers Government Authorities when legally required We do not sell customer personal information. 5. Data Retention We retain customer information for as long as necessary to: Provide services Maintain records Resolve disputes Comply with legal requirements 6. Security We implement reasonable security measures including: Secure Servers Encrypted Communication Access Controls Authentication Mechanisms However, no internet transmission can be guaranteed to be 100% secure. 7. Customer Rights Customers may: Request access to personal information Request correction of information Request deletion of information where legally permissible Opt out of marketing communications Requests may be submitted to our support team. 8. Cookies and Tracking Technologies Our website and applications may use: Cookies Analytics Tools Session Tracking Performance Monitoring Tools to improve user experience and service quality. 9. Third-Party Services Our services may contain links or integrations with third-party providers. We are not responsible for the privacy practices of those third parties. 10. Children's Privacy Our services are not intended for individuals under 18 years of age. 11. Changes to This Policy ClothiQ reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on our website and applications. 12. Contact Information ClothiQ Solutions Private Limited Customer Support: support@clothiq.in Website: www.clothiq.in By using ClothiQ services, you acknowledge that you have read and understood this Privacy Policy.