Privacy Policy | ClothiQ

# Privacy Policy **Last Updated: August 19, 2026** ClothiQ Solutions Private Limited ("ClothiQ", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and disclose information when you use our services, including: ### ClothiQ – Customer App The **ClothiQ** mobile application is intended for customers who use ClothiQ's laundry and garment-care services. Customers can use the app to create and manage laundry orders, select pickup and delivery addresses, make payments, receive order updates, and track their pickup or delivery where available. ### ClothiQ Rider – Rider App The **ClothiQ Rider** mobile application is intended for authorised ClothiQ riders and delivery partners. Riders use the app to receive and manage assigned pickup and delivery orders, navigate to customer locations, update order status, manage cash and settlements, and perform other delivery-related operations. During an active pickup or delivery, ClothiQ Rider may use foreground and background location to provide live rider tracking to the customer associated with the order. ClothiQ Rider may also display time-sensitive full-screen notifications when a rider receives a new pickup or delivery order requiring immediate attention. ### Scope of This Policy This Privacy Policy applies to the **ClothiQ Customer App, ClothiQ Rider App, ClothiQ website, and related ClothiQ services**. Certain data collection and permissions are specific to particular applications. Where this Privacy Policy refers specifically to **ClothiQ Rider**, those practices apply to the Rider App and not necessarily to the ClothiQ Customer App. ## Location Information ### ClothiQ Customer App The ClothiQ Customer App may use location information, with the customer's permission, to assist customers with selecting or identifying pickup and delivery locations and to provide location-related laundry services. The permissions and location functionality available may depend on the customer's device and the features being used. ### ClothiQ Rider App The ClothiQ Rider App may collect precise and approximate location information to provide core pickup and delivery functionality. During an active pickup or delivery, ClothiQ Rider may access the rider's location while the app is in use and while the app is running in the background. Background location enables live tracking to continue when the rider switches to another application, locks the device, turns off the screen, or otherwise allows ClothiQ Rider to operate in the background during an active pickup or delivery. The rider's live location may be shared with the customer associated with the active order so that the customer can track the rider's progress. Background location is used for active pickup and delivery operations and is not intended for continuous tracking when the rider is not performing an active order. Location tracking associated with an active pickup or delivery stops when the applicable pickup or delivery activity is completed. ## Full-Screen Notifications – ClothiQ Rider This functionality applies specifically to the **ClothiQ Rider App**. When a rider receives a new pickup or delivery order requiring immediate attention, ClothiQ Rider may display a full-screen notification to immediately alert the rider. These alerts may appear when the Rider App is running in the background or when the device is locked, subject to Android permissions and system behaviour. Full-screen notifications are used to: * Immediately notify riders of new pickup or delivery orders. * Prevent riders from missing time-sensitive order assignments. * Display essential information about the new order. * Allow riders to quickly review and take action on the order. Full-screen notifications are used for **time-sensitive operational order alerts and not for advertising or promotional purposes**. Riders can manage applicable notification permissions through their Android device settings.